With over $150 million per month in transaction volume on RigUp, our team is constantly helping customers with on-boarding, training, and new features. We care about our users’ experience, and prioritize their needs.
Whether you prefer to speak to someone via phone, email, or chat we’re always here to help. Have a question? In-app chat allows customers to speak with one of our success representatives in real time. We aim to respond in under two minutes – but in reality, our report shows we are a little quicker than that!
But that doesn’t even take into account the number of phone conversations. Our small ops team is on the phones constantly, making sure that every one of the 1,000+ calls that we have in a week are helpful and customer focused. Our goal is to make thousands of our users happy every single day.
But don’t just take our word for it. Here’s a sampling of what our users – both E&Ps and service companies – have said about our dedication to their success.
One of RigUp’s key assets is a dedication to providing the best customer support possible. In fact it’s more than just customer support that we care about, it’s customer success – a dedication to giving our users the tools that they need to succeed. Jeff Bezos, the CEO of Amazon, says:
That is exactly how we feel at RigUp.
You’re a RigUp Service Company Now!
We are excited to have you, but I know from my own patterns, that often I make an account online only to forget I ever signed up for it. It slowly drifts out of my mind as other things pile up and I begin to forget what actually compelled me enough to sign up in the first place.
So how can you prevent that from happening on RigUp? How do you make sure that your company gets maximum views from an operator? I’ve got 3 ways for you to ensure you reach the potential of your company’s Profile.
#1. Updating image. If you use Facebook or LinkedIn in your personal life it is easy to think about this as a “profile picture.” But this is far more important. This is a space to convey all the weight and trust that your brand carries with it. Having the most updated, high-definition, and correctly proportioned image sets the tone for all the business you do on our website.
#2. Confirm regions and product tags. Ensure all regions and product tags accurately reflect your business. We are working every day to optimize our tags for the maximum number of vendors. Updated product tags and regions increase visibility to the operators who are looking for you.
#3. Invite your team. Rig up is at it’s best when your whole team is able to engage with the site. The collaborative tools are designed to optimize your team’s performance, and having your whole team available encourages the right messages to get to the right people.
Doing these three things will greatly improve your presence on RigUp, driving up the amount and value of transactions.