RigUp is driven to be the one-stop shop for the oil and gas industry. Whether you’re a skilled professional looking for work or you’re looking to hire, we have a passion to deliver quality tools and resources for our users. Doing so requires us to be constantly re-evaluating, re-inventing, and innovating our platform, which leads us to our latest development: the in-app messaging feature.
Our platform is designed to allow E&Ps and OFS companies to purchase labor and other various oilfield services transparently and confidently. The RigUp team believed that developing an in-app messaging feature was an important part of accomplishing this goal. Using in-app messaging, users can now communicate more effectively to expedite the oilfield services sourcing process, manage labor, and network with industry workers. Here are three ways users can benefit from using the messaging feature in the RigUp app:
Check for crew & equipment availability and pricing
RigUp’s messaging feature allows users to send a quick message to check for crew and equipment availability and price quotes. Rather than making phone calls, calling out on social media platforms, or sending emails, RigUp users can use the messaging feature to communicate for faster, more effective workflow.
If users are already utilizing our contractor management features, we’ve integrated in-app messaging to streamline onboarding even further. The messaging function easily enables users to coordinate training and make sure everything is in place for the first day on location to the last day of the project.
Utilizing the messaging function allows users to keep in touch with past clients and employees to network in industry. By keeping in contact with previous employers and contractors using the app, users are able to stay in the loop with industry professionals and find new projects within the RigUp system.
RigUp users can now use in-app messaging functionality using the following steps:
Sign up or log in to your RigUp account.
Click on the “Messages” icon in the top right corner of your screen.
Message any oilfield professional within the RigUp network.
We at RigUp hope that our in-app messaging feature is one step towards improving every aspect of oil & gas field life. Using one platform, users can enhance their communication experience to manager labor, network with industry professionals, and improve workflow efficiency. Create an account with RigUp to get started today.
With over $150 million per month in transaction volume on RigUp, our team is constantly helping customers with on-boarding, training, and new features. We care about our users’ experience, and prioritize their needs.
Whether you prefer to speak to someone via phone, email, or chat we’re always here to help. Have a question? In-app chat allows customers to speak with one of our success representatives in real time. We aim to respond in under two minutes – but in reality, our report shows we are a little quicker than that!
But that doesn’t even take into account the number of phone conversations. Our small ops team is on the phones constantly, making sure that every one of the 1,000+ calls that we have in a week are helpful and customer focused. Our goal is to make thousands of our users happy every single day.
But don’t just take our word for it. Here’s a sampling of what our users – both E&Ps and service companies – have said about our dedication to their success.
One of RigUp’s key assets is a dedication to providing the best customer support possible. In fact it’s more than just customer support that we care about, it’s customer success – a dedication to giving our users the tools that they need to succeed. Jeff Bezos, the CEO of Amazon, says:
We are excited to have you, but I know from my own patterns, that often I make an account online only to forget I ever signed up for it. It slowly drifts out of my mind as other things pile up and I begin to forget what actually compelled me enough to sign up in the first place.
So how can you prevent that from happening on RigUp? How do you make sure that your company gets maximum views from an operator? I’ve got 3 ways for you to ensure you reach the potential of your company’s Profile.
#1. Updating image. If you use Facebook or LinkedIn in your personal life it is easy to think about this as a “profile picture.” But this is far more important. This is a space to convey all the weight and trust that your brand carries with it. Having the most updated, high-definition, and correctly proportioned image sets the tone for all the business you do on our website.
#2. Confirm regions and product tags. Ensure all regions and product tags accurately reflect your business. We are working every day to optimize our tags for the maximum number of vendors. Updated product tags and regions increase visibility to the operators who are looking for you.
#3. Invite your team. Rig up is at it’s best when your whole team is able to engage with the site. The collaborative tools are designed to optimize your team’s performance, and having your whole team available encourages the right messages to get to the right people.
Doing these three things will greatly improve your presence on RigUp, driving up the amount and value of transactions.