Customer Success is our Priority

With over $150 million per month in transaction volume on RigUp, our team is constantly helping customers with on-boarding, training, and new features. We care about our users’ experience, and prioritize their needs.

Whether you prefer to speak to someone via phone, email, or chat we’re always here to help. Have a question? In-app chat allows customers to speak with one of our success representatives in real time. We aim to respond in under two minutes – but in reality, our report shows we are a little quicker than that!

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But that doesn’t even take into account the number of phone conversations. Our small ops team is on the phones constantly, making sure that every one of the 1,000+ calls that we have in a week are helpful and customer focused. Our goal is to make thousands of our users happy every single day.

But don’t just take our word for it. Here’s a sampling of what our users – both E&Ps and service companies – have said about our dedication to their success.

Vine Oil & Gas QuoteSteward Energy Quote

Ulterra Quote

Coil Tubing Quote

One of RigUp’s key assets is a dedication to providing the best customer support possible. In fact it’s more than just customer support that we care about, it’s customer success – a dedication to giving our users the tools that they need to succeed. Jeff Bezos, the CEO of Amazon, says:

- Jeff Bezos, CEO of AmazonThat is exactly how we feel at RigUp.

 

The Startup Stew

There is no silver bullet for starting a successful company. People who seem to have everything right on paper often end up giving up on their startup dreams. Conversely, there are those special few who, by a combination of luck and talent, end up creating some of the most successful companies in the world.

Despite the lack of a perfect recipe, there are a few crucial ingredients to the startup stew. First, every startup company needs 1456128204_cauldroman idea – something that has never been done before, or never done the right way. The right idea is the foundation for every business that has ever succeeded.

But a good idea doesn’t mean a single thing if it just remains an idea. It must be cultivated by people with the perfect mix of passion and drive. It isn’t enough to simply believe in your game changing idea. You need to have the drive to make it happen. To do the hard thing and get it done – that is what sends ripples through the market.

Thirdly, your idea must meet a need. Mind reading cell phones may be the most groundbreaking technology to date but if it doesn’t create real solutions for real people, it will not have a lasting impact. On the other hand, if intricately hand crafted dog biscuits fill a gap left in the market they can seize the success that evades so many others.

RigUp was founded on the basic idea that the oil and gas industry has room for evolution. Taking existing technology and providing a place for E&P’s to find service companies in a simple convenient way is the idea that fuels us. Beyond that, we are driven and hard-working. I am impressed every day at the dedication that all of my co-workers have to building a company that solves real problems.

And that is what we are all about.

-Team RigUp

Why We’re Here

When we set out to build RigUp, we wanted to build a business and a technology that would catalyze positive impact across a vital industry. We had hundreds of meetings with energy executives, field operations, petroleum engineers, and community groups about the state of the energy industry. A common theme of improving “trust” emerged; trust between the operators and service companies, trust between field operations and finance teams, and most importantly trust between communities and the companies operating in their backyards. RigUp is building technology to restore trust in the energy sector. We’re putting together a team of world-class petroleum and software engineers to solve problems that at one point in time seemed unsolvable.

To meet demand from a growing global middle class, McKinsey estimates that global energy resource productivity will have to increase at a 3.2% per annum rate going forward compared to a 1.7% per annum rate from 1990-2010. With 66% of oilfield workers set to retire in the next 10-15 years, the great men and women working in the energy industry have a large task at hand to meet the world’s energy needs. Improved productivity must come alongside stronger environmental stewardship and safety benchmarks, and modern technology is required to improve upon legacy platforms and processes.

RigUp helps producers and service companies visualize and manage assets on location. Using big data and analytics, we allow industry participants to optimize their assets for safety, efficiency, and higher environmental standards without sacrificing performance and economics. Asset level safety and tracking is key to formulating optimal development plans. Our team has a strong focus to reduce the “idiosyncratic risk” of field operations, and our platform will eliminate lapse time and disputes for service companies. We have partnered with a select group of operators and service companies as we begin testing the first version of our platform, and we look forward to bringing on additional partners in the coming months.

Recently, we closed a $3mn series seed round led by Founders Fund. We are humbled to have Founders Fund on board as our anchor investor. We’re proud to call Austin, Texas home and excited about fostering a great start-up engineering culture.

Here’s to the future, y’all.

– The RigUp Team